Coaching and Development Manager 475 views

The Job

The role focuses on running the day to day operations of the contact centre, leading teams of Phone betting agents to deliver an exceptional experience through coaching and delivering ongoing training to our team members.

Reporting to the Contact Centre Manager, the role will focus on each team members development in their current role and any future career opportunities they may be interested in.

The Team

This role sits in our Customer Operations team – made up of live betting and Sportsbet product experts who are the first point of contact for all client queries.

The objective of our Customer Operations team is to encourage and increase loyalty and engagement across the customer base through positive interaction at every touchpoint.

You’ll supervise live betting and Sportsbet product experts and are the drive awesome training, development and management opportunities for our agents.

The Company

Sportsbet is Australia’s biggest and best online betting company, just ask our customers! We are crazy dedicated to providing them with the best value, entertainment, technology and a superior online experience. We also want to make this the best place you’ll ever work and we’ve got some pretty sick offices in Melbourne, Sydney and Darwin with 700 odd bloody awesome humans in them.

The Perks

• Amazing growth opportunities, we’re part of a global company so the world’s your oyster. Plus, we’ll hang our hats on Sportsbet’s commitment to assist our peeps to develop their careers.
• Amazing development programmes tailored to the needs of our people
• 5 weeks’ annual leave (say whaaat)
• Best in class Parental Leave program with 6 months for Primary Carers PLUS 2 months for secondary carers. #welovebabies

Is this role for me?

We are looking for a customer focused whiz-kid with a background in Customer Operations and People Management/Development. Someone with a wicked blend of communication and collaboration skills along with passion for driving some ridiculously great opportunities for our peeps!

In a nutshell, you’ll have a strong track record in delivering great people initiatives – and actively demonstrate our values in kicking a…ummm… goals in your current role.

Bring Excitement to Life

“This position will help shape the future of the Darwin Contact Centre and the career development of our team members” Says our Contact Centre Manager.

We encourage you to apply immediately as we will begin shortlisting within 1-2 weeks of advertising. Heads up – we use ability assessments, video assessments, interviews and a few toys in our Talent Assessment process!

Responsible Gambling
At Sportsbet we are committed to making Sports Betting a fun and entertaining experience while protecting those with potential gambling problems. We offer people tools to help them assess their gambling habits, manage their betting activity, and provide access to problem gambling help services. For more information about how we are aiming to lead the way in responsible gaming visit our website

Job Source:  careeronelogo  http://jobview.careerone.com.au/GetJob.aspx?JobID=185215610&WT.mc_n=AFC_JobSearchGovAu_api

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