Switchboard Operator 626 views

Description

Agency Department of Health Work Unit Patient ServicesJob Title Switchboard Operator Designation Administrative Officer 3Job Type Full Time Duration OngoingSalary $56,869 – $61,375 Location Alice SpringsPosition Number 4154 RTF 120503 Closing 04/07/2017Contact Courtney Baker on 08 8951 7676 or courtney.baker@nt.gov.au Agency Information http://www.health.nt.gov.au/ Information for Applications must be limited to a one-page summary sheet and an attached detailed resume/cv. Applicants For further information for applicants and example applications: click hereIf you accept this position, a detailed summary of your merit (including work history, experience, Information about qualifications, skills, information from referees, etc.) will be provided to other applicants, to ensure Selected Applicant’s transparency and better understanding of the reasons for the decision. For further information: Meritclick hereThe NTPS values diversity and aims for a workforce which is representative of the community we serve. Therefore under an approved Special Measures recruitment plan, ATSI applicants will be Special Measuresgiven priority consideration and preference in selection for this vacancy if they meet all essential selection criteria and are suitable at the position level. For further information: click hereApply Online Link https://jobs.nt.gov.au/Home/Application?rtfId=120503 Primary Objective:Provide an emergency response and switchboard reception service at Alice Springs Hospital participating in a 24/7 roster.Context Statement:Switchboard Operators participate in a 24/7 rotating roster including day shift (0730 – 1551) and (0800 – 1621), late shift (1600 – 2400) and night shift (2400 – 0800) including willingness and ability to work additional shifts at short notice and perform effectively under pressure.Key Duties and Responsibilities:1. Shift work (above).2. Operate communication systems such as telephone, switchboard, intercom, two-way radio, public address, answer incoming calls, provide information service to general public and route emergency calls appropriately.3. Provide a friendly, professional and respectful front-line service at Alice Springs Hospital Switchboard.4. Work within approved guidelines using Switchboard’s Operational Procedures.5. Possess good diction and support the medical record correspondence function on day, late and night shift6. Monitor alarm systems in order that secure conditions are maintained.7. Operate effectively in a team environment and contribute positively to team operations and working relationships.8. Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces.Selection Criteria:Essential1. Demonstrated well-developed customer service skills in a busy service department and demonstrated ability to perform under pressure.2. Demonstrated ability to operate various technical and computerised equipment and systems.3. Good diction and demonstrated ability to follow procedures and guidelines.4. Demonstrated ability to multi-skill and manage a number of priorities and answer queries from the general public.5. Excellent communication skills and proven commitment to teamwork.6. Demonstrated ability to contribute positively to a professional and harmonious team working environment7. Well groomed with a pleasant disposition who can relate well with people in a professional manner.8. Ability to interact effectively with people from diverse cultures.Further Information: Department of Health has a Smoke Free Policy. Staff are not permitted to smoke anywhere on Departmental premises, facilities or vehicle nor whilst working off-site. The preferred or recommended applicant will be required to hold a current Working with Children clearance notice and undergo a criminal history check. A criminal history will not exclude an applicant from this position unless it is relevant to the position.Approved April 2017 Naomi Heinrich, General Manager, Alice Springs Hospitalwww.nt.gov.au
Job Source: adzuna       https://www.adzuna.com.au/details/576213687?v=F63749894EDBBE47419A8897AD9F71BAE8BCDFE8&se=JIsa1RC0Tz2pGMhq6wGMzg
Print Friendly, PDF & Email
Apply for this job
Share this job

About True Job

Welcome to True Job We are one of the emerging job and training service provider in Australia. True Job finds best Jobs in Australia for your future career.

Contact Us

True Job Employment & Training

Level 16,200 Mary Street, Brisbane 4000
Email: career@truejob.com.au

Newsletter

Get latest updates and information about jobs, companies and other HR activities on your email.